Shipping policy

Shipping Policy

 

At Grappo Sports USA, we are committed to delivering your orders efficiently, securely, and on time. Please review our shipping policy below to understand how and when your order will be processed and shipped.

Order Processing Time

  • Standard (Non-Custom) Orders:
    Orders are typically processed within 5–7 business days (excluding weekends and holidays), if the stock is readily available.

  • Customized / Made-to-Order Items:
    Custom products require additional production time and are typically processed within 2-3 weeks.

  • Custom Gear (Bulk or Special Orders):
    Shipping time may vary depending on the season and order volume, but most custom orders ship within 2-3 weeks.

Processing times may vary during peak seasons, promotions, or holidays.

Shipping Time

  • Standard Shipping (USA):
    Estimated delivery time is 5–7 business days after the order has shipped.
  • Expedited Shipping:
    Expedited options may be available at checkout. Delivery timelines depend on the selected service.

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances or any technical issue.

Shipping Carriers

We ship orders using reliable carriers, including:

  • DHL
  • FedEx
  • USPS
  • UPS

Carrier selection depends on order size, destination, and shipping method selected at checkout.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Order weight and size
  • Shipping destination
  • Selected shipping method
  • Total order value (Check if you're eligible for free shipping)

International Shipping

International shipping may be available to select countries.
Delivery times vary based on destination, customs processing, and local carrier services.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees (if applicable)

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment directly through the carrier’s website or contact grapposportsusa@gmail.com.

Lost or Delayed Packages

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier to assist in resolving the issue.

📧 Email: grapposportsusa@gmail.com
📞 Phone: 227-304-8773

Urgent / Rush Orders

If you require an order urgently:

  • Please contact us before placing your order
  • Select Rush Shipping, if available, at checkout

Approval of rush orders depends on production capacity and product availability.

Frequently Asked Questions

Q: Will I receive an invoice?
A: Yes. An electronic invoice will be emailed to you immediately after your order is placed.

Q: What payment methods do you accept?
A: We accept all major credit cards and other payment methods supported by Shopify at checkout.

Contact Information

For any questions regarding shipping, processing times, or delivery, please contact us:

Grappo Sports USA
📧 Email: grapposportsusa@gmail.com
📞 Phone: 227-304-8773
📍 Address:
8250 Townsend St #002
Fairfax, VA 22031
United States