Privacy policy
Privacy Policy
This Privacy Policy describes how Grappo Sports LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.grapposportsusa.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, interaction with the Site, and information necessary to process your purchases.
1.1 Device Information
Examples of personal information collected:
- Web browser version
- IP address
- Time zone
- Cookie data
- Pages or products viewed
- Search terms and referring websites
Purpose: To load the Site accurately and perform analytics to improve performance.
Source: Collected automatically using cookies, log files, pixels, or similar technologies.
1.2 Order Information
When you make or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely)
- Order history
Purpose: To fulfill orders, process payments, arrange shipping, send confirmations, and provide customer support.
Source: Collected directly from you.
1.3 Customer Support Information
Information you provide when contacting us for assistance.
2. How We Use Your Personal Information
We use your personal information to:
- Fulfill and ship orders
- Process payments securely
- Communicate with you about your order
- Provide customer support
- Send marketing emails (you can opt out anytime)
- Improve and optimize the Site
- Prevent fraud and misuse
- Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Enable shopping cart functionality
- Analyze Site traffic and performance
You can control cookie settings through your browser. Disabling cookies may affect certain Site features.
4. Shopify
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s data storage, databases, and applications, secured behind a firewall.
For more information, view Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
5. Sharing Personal Information
We share your personal information with service providers to help us provide our services, including:
- Shopify (store hosting)
- Payment processors (PCI-DSS compliant)
- Shipping carriers
- Analytics providers
We may also share information to comply with laws, respond to legal requests, or protect our rights.
👉 We do not sell or rent your personal information.
6. Behavioral Advertising
We may use your information to provide targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising via:
- Google Ads Settings: https://adssettings.google.com
- Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
7. Data Retention
We retain order information for our records unless and until you ask us to delete this information.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
To exercise your rights, contact us using the details below.
9. Children’s Privacy
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operational reasons. Updates will be posted on this page.
11. Contact Information
For questions, requests, or complaints regarding this Privacy Policy, please contact us at: